Frequently Asked Questions
1. How is OptumHealth Allies different from a health plan?
OptumHealth Allies is NOT health insurance. It is a health discount program that offers savings on a wide range of health care services. With OptumHealth Allies, you pay reduced rates for many out-of-pocket health care services you would otherwise purchase at full price.
2. How does OptumHealth Allies help me save money?
OptumHealth Allies gives you access to providers and services at preferred rates. You can typically save 5-50% on many services that you purchase out of pocket.
3. What providers are available through OptumHealth Allies?
OptumHealth Allies gives you access to a nationwide network of more than 500,000 practitioners, facilities, retail chains and online providers.
4. Do I need Internet access to use OptumHealth Allies?
No. You can use your OptumHealth Allies membership by calling the toll-free Customer Care number on your OptumHealth Allies card. An advisor can help you locate providers, compare and confirm preferred rates, and more.
5. Will I receive a membership card?
Yes. Your member ID card identifies you as a OptumHealth Allies member and assures that you will receive the preferred member rates. You will need to present your OptumHealth Allies member ID card to your provider (along with your discount confirmation) at the time of service.
6. Can my family use OptumHealth Allies too?
Yes. Use OptumHealth Allies to save on health care for you, your spouse and your dependent children. Savings on Long-Term Care services also apply to parents, in-laws, and grandparents.
7. When can I call NurseLine?
To talk to a nurse 24 hours a day, 7 days a week, call the Customer Care number on your card and choose Option #2. All calls are free and confidential.
